Report a product refund/exchange

We make every effort to ensure that our products meet your expectations. Therefore, we have shortened the system of returns and exchanges to a minimum, so that you have the full comfort of shopping in our store.


1. Fill out the return/exchange form

The deadline for returns is 14 days from the date of receipt of the order. You will download the form.

Download the return form

2. Ship the returned product in a convenient manner

It is important that the returned products have all labels and are in perfect condition. Send the product along with the form to:

Registered address:
ul. J.H. Dabrowskiego 185
Poznań 60-594

We recommend shipping by courier. We do not accept COD shipments or those to a pick-up point (parcel post, DPD, Pickup, etc.). We also discourage the Polish Post Office – such shipping will be at your own risk. The cost of return will be borne by the Buyer.

3. Receive the new product or payment due

The lead time is 14 days from acceptance of the return.


For more information on return policies or your right to cancel your purchase, please refer to our Terms and Conditions.

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